Help with sign-in and phone codes
Pick the problem that fits. Each one has a few things to try.
I lost my passkey or it won't work
- Go to the sign-in page and ask for a code by email instead. You don't need your passkey for that.
- If you use Google or Facebook with the same email address, you can choose that instead.
- Once you're in, open your account and add a new passkey so you can use it next time.
The email code didn't arrive
- Check that the email address is spelled the way you signed up with it.
- Look in your spam or junk folder.
- Ask for a new code and use the newest one. Older codes stop working, and a code only works for a few minutes.
- Not sure which address you used? Try your other addresses, or sign in with Google or Facebook if you set that up.
I gave the wrong phone number
- Sign in, then open the phone page in your account.
- Choose to use a different number and enter the right one, starting with the country code, for example +27.
- If you stop part way, nothing changes.
The phone code isn't arriving
- Check the number you entered. It should start with + and the country code.
- Make sure your phone has signal and can receive text messages.
- Wait a little, then ask for a new code. You can only ask again after a short wait, and the newest code is the one that works.
- If it still doesn't arrive, try a different number if you have one.
Still stuck?
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